LSS Hints: Manually Entered Refills

If you have a refill request that is made either by phone, fax or in person, and does not come through the eRx Renewal process, be sure to enter a new note to create an encounter for that refill to attach to.  When entering the new note, be sure to enter the correct provider in the provider field, so the refill will go to the appropriate provider's watch list.  If a new note is not entered, the refill will attach to the last encounter, and will use the provider from that encounter for the refill, resulting in the refill going to the wrong provider's watch list and sign queue.